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Pilarski says : Extending the philosophy of overbooking to manufacturers
28 October 2011
Overbooking is prevalent not only in flights but also in aircraft orders. Just hope you are not the ugly one, writes Adam Pilarski, senior vice-president, Avitas, in his monthly column.
We are all familiar with overbooking. Airlines introduced that concept some time ago because they face the problem of passengers missing their flights. This may be for a variety of reasons. Connections may be missed because of weather delays, technical problems or the new realities of security checks when suspicious activity cause hours of delays. Additionally, the old excuse of passengers “I blew a tyre on my way to the airport and missed my flight" are difficult to verify but cannot be ignored.
Airlines had to make a conscious decision about how to treat passengers missing their flights. They could take the same approach as organizers of a rock concert: we sold you a ticket, if you do not show up it is your loss. (Of course, if I cannot make a rock concert I can give my ticket to somebody else, an option that is not...
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