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Coping with weather disruptions
22 December 2010
Who pays when snow causes flight delays, and how does bad weather affect airlines financially?
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Heathrow Airport
severe weather
volcanic ash cloud
Aon Risk Solutions
IBA
With Heathrow and many other European airports reporting closures and delays due to poor weather conditions, airlines have had to cancel and reschedule flights during one of the busiest travel periods annually.
European law requires airlines to assist passengers when flights are delayed, which includes catering, communications and overnight accommodation if necessary. Passengers can request a refund for delays of more than five hours, and if a flight is cancelled alternative options should be...
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